Refund policy

Plans

If you aren’t satisfied with a paid plan, you can ask for a full refund within 14 days of the payment. This applies to the first payment and to every renewal.

AI credit packs

You can ask for a full refund of a credit pack within 14 days of buying it. The credits from that pack are then removed from your balance.

How to ask

Write to [email protected] from your account’s email address, with the invoice number or the date and amount of the payment. You don’t need to give a reason. We reply within 5 business days.

For payments made through Paddle, you can also contact Paddle directly at paddle.net.

How you get your money back

Refunds go back the way you paid: to the same card or account for payments through Paddle, and to the account the money came from for bank transfers. Banks usually take 5 to 10 business days to show it.

After a refund

When a plan is refunded, the location moves to the Free plan. Your menu or catalog, photos and 3D models are kept. A location with more items than the Free plan allows is paused for guests until you choose what stays or pick a plan again.

Your rights

This policy doesn’t limit any right you have under the consumer law of your country.